Friday, March 10, 2017

Candlelight Processional: Special Events Guide

The End of the Line is in France?!

Candlelight Processional and me. We have a love-hate relationship. The Processional is beautiful. Epcot during Christmas is stunning. The smells and sights are magical. Guests attending a Christmastime show that is half ticketed/half standby are not magical.

Candlelight was our big baby. Special Events was in charge of the show (with the help of the sound and lighting guys). We were responsible for 3 shows a night every night between Thanksgiving and the New Year. We set up the queues, made sure guests were in the correct lines, tapes off restricted areas, got guests seated in the correct locations, kept count (on clickers) of all guests entering the theatre, ushered the choirs in for each show, ushered the choirs out after each show, cleaned up trash, and did it all again!

I had a lot of fun working Candlelight, despite the chaos and angry guests. Guests did NOT enjoy waiting in queues, especially if they had purchased the Dining Package tickets that granted them "special seating" for the shows. Unfortunately, Disney World is Disney World and everything has a queue. Such is life. I got to see all of the famous Narrators for 2015, the most popular being Neil Patrick Harris and my personal favorite being Chandra Wilson, damn was she good!

Side note that the costumes for Candlelight are goofy and fun but are not Florida winter-friendly. So hot!

Working Christmas was rough and being away from family was even harder but luckily Kevin and I were able to travel Texas to visit my family a couple days before Christmas. Being around friends and awesome CP's during this time really helped make it magical.



Some Random Conventions and Special Events Shifts

Between the larger park events we would be scheduled to work some random things such as movie premiers and dessert parties.

My favorite random shift was the Good Dinosaur movie premier. I worked both premier days doing queue control and handing out freebies to guests who saw the movie. The best part about these shifts is that once all the guests were seated we were able to grab some snacks and sneak in to watch the movie ourselves. We had to be in after the guests and out before the guests but it was nice to be able to enjoy a new Disney movie at work. This might be p secret information. If so, oops, sorry leaders!

We also got to work the Star Wars: The Force Awakens movie premier. We did NOT get to sit in for this movie, unfortunately, as it was sold out and a much bigger deal. I spent this day handing out tickets and packages of goodies to guests who had bought the premier tickets in advance. I was lucky enough to finish my shift before the movie actually started and my wonderful Kevin had gotten us tickets to see it! So I got to work this event and then see the movie opening night as well.

Dessert Parties: Some shifts were roping off areas for dessert parties. I worked a Merry and Bright Dessert Party in Hollywood Studios (RIP Osborne Lights). Some Dessert Party shifts were in Epcot for IllumiNations: Reflections of Earth. These shifts were not very exciting. You usually just roped off a space for the party, kept guests out of it unless they had tickets, and stayed until Food an Beverage had everything packed up afterward.
Hats and Horns: New Year Eve in all the parks come with plastic hats and obnoxiously loud horns! Guess who hands those out to guests all night long? Special Events Guides!!!! Happy New Year! This was my last shift for my program and it was soooo bittersweet.

Other CP's got to work things like the Christ Parade Taping on Thanksgiving, Magic Kingdom's Night of Joy concerts, Burger Block Party, and Marathons (these seemed fun but started just after my program ended).

Guides for Spring programs work mostly Flower and Garden Festival plus some other random events. Kevin and I had both applied for and received offers for extending our programs through the Spring but we had bigger things going on and were unable to stay through the Spring.

 
 
 

Mickey's Not So Scary and Special Events

My first Mickey's Not So Scary shift was also a training shift in Magic Kingdom. I was with my trainer and two other Special Events Guides. We toured the tunnels and met with the rest of the Special Events Crew backstage.

You can get a few different positions while working Special Events at a Mickey's Not So Scary Party. There was Dessert Party guide, Kiss Goodnight, and the other is Candy Runner.

I did each one once.

Candy running: guide would unload candy from box trucks and fill large candy bins, which we would then deliver to all the various Trick-or-Treating stations throughout Magic Kingdom. This was easy but could get very chaotic. Pushing large candy bins and boxes of candy through a VERY crowded Magic Kingdom is not easy.

Dessert Party Guide: this was an easy, fun position. I started out in front of the Main Entrance directing guests to a Guest Services desk where they could pick up their Dessert Package passes. I then moved into Main Street to rope off an special seating area for Dessert Party Guests to watch the Boo-To-You Parade. After the parade I led the large group of guests to the actual Dessert Party, which was in Tomorrowland. From here, Food and Beverage mostly took over, serving the guests their treats.

Kiss Goodnight: This was only for the last hour or two (I did it after the dessert party). We had large bins of Dove Chocolates which we handed out to guests leaving the park as their "kiss goodnight." Easy enough.

Magic Kingdom shifts were few and far between. I worked in MK at Pirates of the Caribbean for my first shift so it was fun to go back but I definitely didn't miss the crazy MK hours!

Epcot's International Food and Wine Festival as a Special Events Guide


Being able to work Epcot's International Food and Wine Festival was amazing. What was especially amazing was that, in Special Events, you get to work a variety of positions in different locations around Epcot. I'll go over what positions were available to us for the Fall of 2015. *Keep in mind that not all positions are available each season as the festival has different offerings each year.

In order of which positions CP's worked the most:

Cranberry Bog: Ocean Spray brings a cranberry bog to Epcot for the Food and Wine Festival when enough cranberries are available. For this position we had to attend a training class in the Coral Reef Restaurant event space (which is awesome by the way), where representatives from Ocean Spray taught us all about cranberries and how they are harvested each year. For part-time and seasonal Special Events Cast Members training for the cranberry bog was voluntary. For CP's we were all trained in the cranberry bog. Well all except my lovely Kevin, who happened the be the only CP in or group to take classes offered through the College Program and had a class that morning, so he never got to work a bog shift! Sad!

After training we all went to a warehouse to get fitted for waders! These were obviously very sexy. Big, heavy rubber waders that we would get to wear for our time in the sunny cranberry bog. We also had to wear a different costume under the waders. This was a plain white collared shirt with dark blue shorts or pants. Oh! And a white, wide brimmed hat!

For these shifts, there were usually 3-4 guides working at a time, each taking turns in the bog and out of the bog (handing out sample packets of craisins). While in the bog, you were expected to engage with guests walking by. There was a spiel to recite and lots of random cranberry facts to give! Most guests were incredibly interested in the bog and what you had to say. Some guests were a bit tipsy from the festivities and would threaten to do thing like dive into the bog. Luckily, I never had to call security over a guest getting in the bog, it definitely happens though. Rotations between bog and craisins usually lasted about an hour. The Florida heat and the bog waders created an ungodly amount of sweat in every part of your body. This got very uncomfortable. I probably drank more water during these shifts than any other time in my life.

Chase Lounge: The Chase Lounge is a space where guests can "escape" from the heat and chaos of the Food and Wine Festival. It is located above the American Adventure in the World Showcase. To enter, guests must have a Chase Disney credit card. The Chase Lounge usually had at least 6guies working at one time, usually more. These positions usually consisted of standing in a spot until it was time to rotate to another spot. You also answered any questions guests had for you. You might have gotten little tasks to do during these shifts such as, filling the ice in the soda machines, restocking cups and napkins, handing out wristbands for Eat to the Beat Concerts, greeting guests, controlling the number of guests able to enter the lounge, plus some other random tasks. This position got a bit boring and repetitive but it was also really fun if you were able to work with cool people. 

Food and Wine Seminars: These were two different kinds of seminars. You would either be scheduled for a Wine Seminar or a Food Seminar. I personally really liked the Food Seminars.

For Food Seminars there would usually be about 5-6 guides working per shift. You were expected to set up place settings for the ~100 guests that would be coming in and tasting food and wine while listening to a guest chef. Guides would also serve the wine and food to each guest. After serving, guides were able to try whatever the guests were served in the back. Usually the food was AWESOME. After the presentation, we would clear all the settings, clean, and reset for the next seminar. There were usually 3-4 per shift. I like how fast-paced this shift was. And free food. I love free food.

The wine seminars were similar to the Food seminars but minus the food. Guests would usually get 3 samplings of whatever wine/liquor/beer was being presented that day. Guides were expected to set glasses and pour the beverages before guests arrived. Then we would clear and clean each setting once the presentation was over. During down times we stood backstage wiping down glasses with coffee filters. This shift was slower-paced and a bit boring. You were usually able to clock out at the end of your shift and come back to try something (21+ only) if there were leftovers, but not always.

Compound: Compound was by far my FAVORITE position during the Food and Wine Festival. Compound was a tent and trailer setup behind the Germany pavilion. This is where all of the alcohol for the festival is delivered and then distributed by lovely special events guides. I was not originally trained in this position, as only the male CP's were. I will try not to get into how *cough*sexist*cough* that was. I get it though. The compound requires a LOT of heavy lifting and can be exhausting. After a few weeks of working the festival, I started getting super jealous of Kevin and the other guys getting to work shifts that I thought sounded really fun. I asked a few leaders if I could be trained back there an at first they didn't believe me. I asked a few more times and they finally scheduled me to work compound! Yay! Compound would get shipments of wine, beer, and liquor and we would unload it, store it in large coolers, and deliver it to the various pavilions throughout the festival (YES we got to drive our own little golf carts around backstage all day). It was dirty, hard work but you got tons of freedom to explore backstage. People also brought us lots of candy and food. I didn't get to work nearly as many of these shifts as I would have liked but I thoroughly enjoyed the shifts I did work.

Annual Pass Holder: Fall 2015 Annual Passholders were able to collect a free commemorative wine glass for attending the Festival three times. I worked one of these shifts. They might have been the most stressful shifts because there were a lot of rules to follow to get the wine glass and when guests don't get what they think they're entitled to, they get ANGRY. This position involved lots of yelling (from guests, not cast members). Basically, you would rotate between queue control, stamping passports (Day 1, Day 2, Day 3), and Checking ID's/scanning Annual Passes.

Craft Beer: Craft beer was a pavilion available during the Fall of 2015. It was delicious. I thoroughly enjoyed this stop on my days off! Two guides would work at a time. Their job was to click guests coming in and help control the queues. That's it! Super easy, definitely on the boring side.

Joffrey's Coffee Garden: This stop might be gone forever. It was not very popular. I only worked this position once. Two guides would work at a time., usually along with a representative from Joffrey's. There was a little garden with coffee plants and various information about coffee productions and its history.

Eat to the Beat: Eat to the Beat is the concert series in the American Pavilion. I actually never worked one of these shifts. Guides would assist in controlling he queues and getting guests seated in the appropriate areas based on whether they had wristbands or were standby guests.


Wow! That ended up being pretty long! I am sure there are many more things I could talk about when it comes to Food and Wine, but I will keep it that for now.


Saturday, February 25, 2017

Training is how long?!

After getting settled into WDW Housing (Vista WAAAAAY) the training began!

I spent almost an entire MONTH in various forms of training. At the time I thought this was overkill seeing as how I would only be there for 4 months total. Looking back on it now, there was still plenty of time to work and play after I finished my training. BUT WAIT, THERE'S MORE! Training never really ends in this role. With each new Special Event comes new training. Some training takes a day or two, some takes 30 minute before your shift starts, but you're always being given new things to learn.

After Traditions, F&B training, online training for Alcohol and Food handling, there is Conventions training. I did this mostly alone with  single trainer but it can be done in small groups as well. We walked all over Epcot, learning all the special event spaces on stage and off stage. Wear comfy shoes!!! This was actually 2-3 days total. You do the World Showcase and Future World separately. You also get to do a "van tour," which was awesome! Your trainer drives you around to the other parks, waterparks, and resorts to show you how to get in/out and where events might be held. During Conventions training I got to watch IllumiNations (A LOT) and I got to ride Soarin' after park hours with some VIP guests.

After I completed Conventions training, I figured I would get some Conventions shifts but nope! I was immediately thrown into Special Events/Mickey's Not So Scary Halloween Party training. This ended up being very hectic and stressful but it came in handy when I got a few more MNSSHP/Magic Kingdom shifts down the line.

Right after that training was Special Events Food and Wine training! We learned about all the different positions we could be thrown into over the course of the festival, which was a lot.

Finally! The best training day of all was our CP Welcome Day with two of our leaders who had been CP's themselves back in the day. After meeting in a Conventions boardroom and going through introductions we got in a van and went to Magic Kingdom! We were given a scavenger hunt and broken into teams. We spent the next half of the day running around Magic Kingdom doing silly things. Luckily, I had done my previous program in attractions at MK (Pirates life for me) and I was able to lead my team to victory (humble brag, humble brag)!


*Special side note: while I was completing all of this training I met Kevin, another CP Convention Guide for the Fall. He was pretty darn cute. Now he is my husband! Gotta love that Disney Magic!

 


What Even Is a Convention Guide?

What does a Convention Guide actually DO?

The description for convention guide from Disney Casting's website:
" Convention Guide
Responsibilities may include:
  • Working in one or more of our theme parks, water parks, or Disney Springs™ assisting with events such as:
    • Epcot® International Food & Wine Festival
    • Epcot® International Flower & Garden Festival
    • Mickey’s Not So Scary Halloween Party
    • Mickey’s Very Merry Christmas Party
    • Other events across property
  • Guest crowd control
  • Escorting large groups of Guests through a park from one venue to another
  • Food handling
  • Securing roped off areas while keeping Convention Guests inside their venue
  • Maintaining safety standards
  • Standing for extended periods of time
  • Walking long distances
  • Working outdoors in a variety of weather conditions
  • Heavy lifting "

I actually just pulled this from their website in February 2017 (almost two years after I was offered the role!). This description is shorter, yet more precise than the one I was originally given via my New Role Offer email. The original description I received was very vague and was basically along the lines of "You'll assist with special events around all parks and resorts." I also struggled with finding any other information about the role online. I went into my program not having any idea what to expect when it came to my role. Since I had done the program in attractions beforehand I was pretty prepared for housing, Casting, Traditions, costuming, etc.

Getting through housing, casting, and Traditions turned out to be more complicated than I expected. This was because Convention Guide was such a new role that no one seemed to know where I belonged. Technically, Conventions and Special Events Guides fall under Food an Beverage because Park Event Operations falls under Catering aka Food and Beverage. So I ended up tagging along with F&B through the first several days. I was the only Convention Guide for my arrival date so I felt pretty isolated and everyone looked at me funny when I told them what my role was.

Convention Guide Role! As a convention guide, you will actually be cross-trained between Conventions and Special Events (two very different departments, believe it or not). I only worked 2 or 3 Conventions shifts my entire program! So let's just say I was actually a Special Events Guide. I loved my Special Events department. This department was full of older retired couples that worked for Disney seasonally. Most of them hated us youngin's at first, but they grew to love us.

Out of the 10 CP's selected to participate in the Convention Guide role for Fall 2015, only 9 of us came and completed the program. We were a weird, but close little family.

Convention Guide and Special Event Guide costumes vary depending on what event you're working but the standard costume is the "blue stripes." Those khaki pants are NOT flattering.

To put it simply, Convention Guides are rope keepers. They set up "private" areas around the parks and resorts and guard the ropes with a special light up wand. They keep guests out of areas while events are being set up, while events are in full swing, and while events are being broken down. This role can be incredibly boring but it can also be an incredible way to meet some very special people and do some very special things.

Special Events Guides, on the other hand, are thrown into more "fast-paced" situations. Special Events are basically events that the park is putting on for guests at an additional cost to park admission, like those listed above in Disney's role description. I'll get into those in another post.

As a convention guide, you are whatever your leaders tell you are for that day! Ha! But the leaders are fabulous and they make everything brighter!





Applying and Interviewing with Walt Disney Company

Welcome!

During my last semester at University of Texas, I decided to apply for some Professional and Management Internships with the Walt Disney Company. I had previously completed a College Program at Walt Disney World in the Fall of 2012 in attractions, so I figured it would be fun to go back after graduation. Initially, I was picky and only wanted to apply to the Professional and Management internships. I got through multiple rounds of interviews, making it to the last video interview for a Management Internship in Park Operations. I began to get pretty nervous about my chances, so I decided to apply for the Disney College Program as well. In the end, I didn't get that Management Internship but I DID get accepted to the Disney College Program.

I was accepted in Main Entrance Operations for Fall 2015. I was actually very on the fence about accepting this position because it was not a role I had very much interest in and I wasn't sure it would be worth the time and effort to move to Florida (again) for it. BUT who can resist Disney?! Not me. I accepted my role, paid my fees, selected my arrival date, and picked out my future roommates. All of this was done by mid-February so I had plenty of time before my August 31 arrival date.

A couple months later I got a HUGE surprise call from Disney. They were calling to offer me, and 9 other individuals, a position as a Convention Guide for the Fall College Program. They gave me a brief description of the role and asked if I would like to accept it. I'll be honest, I had a hard time keeping my cool. This role sounded so much more up my alley. I accepted their offer on the spot. There had been one very small group of CP's to join the Park Event Operations team before my group of 10. We were the second group of CP's to get to participate in this role. We were the first group to be able to participate in this role for the Fall season.